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We're here with practical information for your business. Learn about business planning, running a business and more.


For a successful business, you need a viable business idea, the skills to make it work and the funding. Discover whether your idea has what it takes.

Forming your business correctly is essential to ensure you are protected and you comply with the rules. Learn how to set up your business.

It is likely you will need funding to start your business unless you have your own money. Discover some of the main sources of start up funding.

Businesses and individuals must account for and pay various taxes. Understand your tax obligations and how to file, account and pay any taxes you owe.

Businesses are required to comply with a wide range of business laws. We introduce the main rules and regulations you must comply with.

Learn why business planning is an essential exercise if your business is to start and grow successfully, attract funding or target new markets.

Marketing matters. It drives sales and helps promote your brand and products. Discover how to market your business and reach your target customers.

Some businesses need a high street location whilst others can be run from home. Understand the key factors from cost to location, size to security.

Your employees can your biggest asset. They can also be your biggest challenge. We explain how to recruitment and manage staff successfully.

It is likely your business could not function without some form of IT. Learn how to specify, buy, maintain and secure your business IT.

Few businesses manage the leap from start up to high-growth business. Learn what it takes to scale up and take your business to the next level.

Exceeding customer expectations can help you attract and retain customers. Discover the benefits of customer service and how to achieve excellence.

Resource topics

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If a staff member does a really poor job, or makes a serious mistake, it can be an emotionally-charged situation. How to feed back constructively.
When customers need help fast, nothing beats a phone call to your friendly support team. Try these three tools to supercharge your service.
Why it’s vital to answer every call - one in three small firms rely on voicemail and yet 69% of customers don’t leave messages and often go elsewhere.
Satisfied customers come back time and again and they sing your praises to others. Here are seven ways to keep your customers happy.
Winning trust is not easy but it's essential if you want a successful business. Paul Avins explains how to build customer trust in three steps.
Loyal customers buy more, more regularly, and will frequently recommend your business to others. Our guide to keeping your customers coming back.
Loyal customers can help your business grow. But do you know how many customers return or leave? Discover how to measure customer retention and churn.
Derek Williams, Chief Executive of The WOW! Awards, explains how investing in staff training on customer relationships can make a real difference.
From having a clear complaints-handling procedure to training staff and improving systems, use our checklist to better manage customers' complaints.
Ross Campbell of the Exercise Club in Clifton, Bristol, explains how he improved his business to attract customers and keep them coming back for more.